游友们的点评

• I recently purchased a baby mug from METRO store in Xiamen, and upon inspecting it, I noticed that it had a broken point underneath. When I returned to METRO store to address this issue, the store manager refused to offer a refund or exchange and treated us very poorly. As a well-respected brand, I was disappointed by this behavior over a minor product like the 3 USD cup. The staff claimed it was like glassware, stating that you are not responsible for it once it leaves METRO market. However, I am concerned about the safety of selling such dangerous items for infants, as it contradicts the values associated with children's products. I typically spend thousands of dollars annually in METRO store, so this experience has left me feeling undervalued as a customer. I hope you will address these management issues going forward. They have so poor management team in their store, so rude to customers when any problems will be happened , i had other bad experiences with them, i had a jacket which i bought from other stores, but because their machines has been alarmed so they hold me for an hour there , then they understand they made a mistake , it means they couldn't check which products are available in their store, they have the worst management system in city , careful about them

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